Philips Warranty Information

The following is a summary of manufacturer warranty terms. This summary in no way modifies or supersedes the original terms.

The warranty period in the USA for automotive car lamps are as follows:

• Xenon Lamp: Warranty is 2 years or 30,000 Miles whichever is shorter
• Standard Halogen, Hiper and Signaling lamps: Warranty is 1 years or 15,000 Miles whichever is shorter
• High performance Halogen: Warranty is 3 months or 3750 Miles whichever is shorter

This warranty policy only applies to consumer products. For professional products the warranty terms of the sale- or purchase agreement applies.

The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data.

The warranty excludes, or does not apply:

• If the proof-of-purchase has been altered in any way or is made illegible.
• If the model number, serial number or production date code on the product has been altered, removed or made illegible.
• Damage caused by service performed by anyone other than Company Approved Service Location.
• If the defect is the result of excessive use outside the intended purpose, e.g. non-stop use in a commercial environment.
• If the defect is caused by abuse of the product or by environmental conditions that are not in conformance with the user manual of the product.
• If the defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual.
• If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation or water (unless the user manual expressly states that the product may be rinsed).
• For normal wear and tear defects, or by their nature consumable parts (e.g. vacuum cleaner bags, or filter cartridges.
• If the product does not function properly because it was not originally designed, manufactured or approved for use in the country where you use the product, which might occur when you imported the product.
• If the product does not function properly due to problems with access to, or connection with service providers, such as interruptions in the access networks (e.g. TV cable, satellite or internet), faults on the subscriber's or the correspondent's line, local network fault (cabling, file server, user's line) and faults in the transmission network (interference, scrambling, faults or poor network quality).
• To third party applications used on- or with your products.

In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. in the intended environment). For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product.

The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below. If you require service but you lost your proof-of-purchase, the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. If you require service for products without production date or serial number on the product a valid proof-of-purchase is required.

To initiate a warranty claim, download and fill out the form below, carefully following the instructions. This warranty form claim must be completed and the part sent within 30 days of part failure. Parts not specifically called out above are not eligible for warranty claims. Please contact us with questions.